This Privacy Policy explains what information doen55 collects when you use the platform, why we collect it, how it is stored, and what rights you have over your own data. We've written it in plain language so it's actually readable.
These cards summarise the most important aspects of our privacy approach before you read the full policy below.
doen55 collects the minimum data necessary to operate your account, process payments, verify identity, and maintain platform security. We don't harvest data for the sake of it.
We do not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information exists to operate your doen55 account — full stop.
All data transmitted between your device and doen55 is encrypted. Sensitive data including payment details and identity documents is stored with industry-standard security measures.
Your JazzCash, Easypaisa, bank account, or card details are used only to process your transactions. We do not store full card numbers and do not share payment data with unrelated third parties.
You have the right to access the data we hold about you, request corrections, and ask for deletion where legally permissible. These requests are handled through in-app support or email.
Promotional communications from doen55 are opt-in or easy to unsubscribe from. If you no longer want to receive bonus offers or platform updates by email or SMS, you can turn them off from your account settings.
This Privacy Policy applies to all users of the doen55 platform — including the website at doen55.app, the Android application, the iOS progressive web app, and any associated services. It explains how doen55 collects, uses, stores, and protects your personal information when you register and use the platform.
By registering an account on doen55, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not create an account or use the platform.
This policy should be read alongside the Terms and Conditions, which form the broader agreement between you and doen55. If anything here is unclear, the support team is available via in-app live chat to answer questions before you register.
doen55 collects personal data in three main ways: information you provide directly, information generated through your use of the platform, and technical data collected automatically by our systems.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Name, CNIC, date of birth, selfie | Registration & KYC verification |
| Contact Data | Phone number, email address | Registration |
| Payment Data | JazzCash / Easypaisa number, bank details | First deposit or withdrawal setup |
| Transaction Data | Deposit history, withdrawal records, bet slips | Ongoing platform use |
| Technical Data | IP address, device ID, browser info | Every platform session |
| Usage Data | Pages visited, session duration, features used | Every platform session |
Every piece of data doen55 collects serves a specific purpose. We do not collect information speculatively or store data we have no use for. The main purposes are:
doen55 processes your personal data on the following legal bases depending on the type of data and purpose:
When you deposit or withdraw funds on doen55 using JazzCash, Easypaisa, Raast, bank transfer, or a debit card, the relevant payment credentials are handled with particular care. Full card numbers are never stored on doen55 systems — card transactions are processed via a PCI-compliant payment gateway that handles and tokenises card data.
Mobile wallet numbers (JazzCash or Easypaisa) and bank account details provided for withdrawal purposes are stored securely and associated with your verified account. This data is used exclusively for processing your own transactions — it is never shared with other players, used for any purpose unrelated to your account, or made accessible to unauthorised personnel.
All withdrawals are processed to the payment method registered in your own verified name. This requirement exists both as a security measure and to prevent money laundering through the platform. Third-party withdrawals — where the destination account belongs to a different person — are not permitted under any circumstances.
doen55 uses cookies and similar tracking technologies on the web platform to make the site function properly, maintain your login session, and understand how players are using the platform.
On the Android APK and iOS PWA, equivalent device-level tracking technologies may be used in place of browser cookies. The data collected serves the same functional and analytical purposes described above.
You can manage cookie preferences in your browser settings or device privacy settings. Disabling non-essential cookies will not affect your access to the core platform, but may affect some personalisation features.
doen55 retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal obligations. The general retention guidelines are:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.
doen55 takes data security seriously and has implemented technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Key security measures include:
No security system is entirely impenetrable, and doen55 cannot provide an absolute guarantee against all possible security incidents. However, in the event of a data breach that affects your personal data in a material way, doen55 will notify affected users in a timely manner and take immediate steps to contain and address the incident.
You have the following rights regarding the personal data doen55 holds about you. To exercise any of these rights, contact the support team via in-app live chat or by email from your registered address.
You can request a copy of the personal data doen55 holds about you. We will respond within a reasonable timeframe and provide the data in a readable format.
If any of your personal data is inaccurate or incomplete, you can request that it be corrected. For name or CNIC corrections, updated documentation may be required.
You can request deletion of your personal data. This right is subject to legal retention requirements — transaction records, for example, may need to be retained for a defined period regardless of your request.
You can opt out of marketing communications at any time via your account settings or by contacting support. Opting out of marketing does not affect your access to the platform.
You can request a copy of your account and transaction data in a structured, commonly used format. This is typically provided as a CSV or PDF export.
In certain circumstances you can ask us to temporarily restrict processing of your data — for example, while a data accuracy dispute is being resolved.
doen55 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed during the KYC process, which is required before any withdrawal is processed.
If doen55 becomes aware that a minor has registered an account or submitted personal data, the account will be immediately closed, all funds will be handled in accordance with applicable procedures, and the personal data will be deleted as promptly as legally permissible.
Parents and guardians are encouraged to use parental controls on shared devices to prevent access to online betting platforms. If you believe a minor has accessed doen55 using your details or a fraudulent registration, contact support immediately.
doen55 may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable legal requirements. The "Last Updated" date at the top of this page will be revised whenever a meaningful change is made.
Where changes are significant — for example, a new category of data being collected or a new type of third-party sharing — registered players will be notified via in-app notification or email to the registered address. Continued use of the platform after a revised policy is published constitutes acceptance of the updated terms.
For any privacy-related questions, data access requests, deletion requests, or concerns about how your personal data is being handled, please contact the doen55 support team. The fastest route is via in-app live chat, which is available 24 hours a day, seven days a week.
For formal written privacy requests or complaints, you can contact us by email from your registered email address. Include your registered username, the nature of your request, and any relevant details to help us process it efficiently. We aim to respond to all privacy requests within five business days of receiving complete information.
If you are not satisfied with the response to a privacy complaint, you have the right to escalate the matter through appropriate channels available in your jurisdiction.
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